For information on these cookies and how to remove them, read our cookies policy. Post Office claim being handled by an insurance company for them called INTANA, who have been dreadful so far. In addition, many post offices offer additional services: providing and accepting government forms, processing government services and fees, and banking services. AVOID POST OFFICE BROADBAND!! Your complaint Please do not post any personal information relating to yourself, or employees of Post Office (UK…Location: Finsbury Dials 20 Finsbury Street, London, EC2Y 9AQ You can find contact details for Post Office (UK) above. Comments are moderated so may not appear immediately. For independent advice or guidance, you can contact the Citizens Advice consumer service. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. You can find contact details for Post Office (UK) above. I…, @MarkRobDavies Hi Mark, I'm very sorry to hear this. It constantly crashes and you have to restart the box or it works super slow, my kids hate it and can’t wait to change as soon as I can. We use cookies to improve your experience on our site. We are open Monday to Friday from 9.00am to 5.00pm. Find more solutions for mail issues with USPS FAQs Just waiting to … A post office is a customer service facility forming part of a national postal system. Post Office Money Savings PO Box 5179 Brighton BN50 9UY Alternatively, you can speak to our Customer Service Team on 0800 169 7500*. I've never noticed any of the other staff being particularly catsbummish either actually. They have not responded yet. Get verified information about Royal Mail complaints email & Phone number. Post Office leads drive to preserve UK access to cash with banking hubs, Post Office scandal: 'Light at end of tunnel', Post Office scandal: Postmasters have convictions quashed, Post Office says a third of its cash machines will close, Post Office scandal: Postmasters celebrate huge victory against convictions, Coronavirus: Post Office ends travel money suspension, Coronavirus: Post Office to deliver cash to the vulnerable, Postmasters 'rejoice' as convictions appeal granted, 'Post Office false theft claim left me bankrupt', Post Office 'assisting' review of postmasters' convictions, @MarkRobDavies an explanation of the issues experienced. Information for the TV, radio and on-demand industry, Find out more about the types of complaint we deal with. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. Repeatedly quoting EU261 regulation to us and saying airline should refund us not them, both us and our legal adviser can see this is clearly not the case when you read this regulation and indeed the airline have refused to refund already. Deaf or speech-impaired people can contact us via text relay. If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting your mail, tracking an item or advice on what services to use when posting an item, you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail. Comments are moderated so may not appear immediately. Comments are moderated so may not appear immediately. If the USPS customer service agent is unable to resolve your complaint to your satisfaction, you can speak to the station manager of your local post office in person. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. Complete Post Office complaints form and we'll do our best to put things right. Find out what you can and cannot post in the UK. Call with questions about stamps or orders placed online through The Postal Store ®. 020 7981 3040 – calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Please do not post any personal information relating to yourself, or employees of Royal Mail as these comments will not be approved. Find out more ... Post Office Complaints All Branch Locations Money Advice for Life moments Corporate website You can find contact details for Post Office (UK) above. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. Initial complaints should be directed to Post Office (UK) directly. Royal Mail provides full complaints handling accessible initially by telephone on 03457 740 740. WCPO has shared Favors' case with the Post Office. Repeatedly quoting EU261 regulation to us and saying airline should refund us not them, both us and our legal adviser can see this is clearly not the case when you read this regulation and indeed the airline have refused to refund already. Use this comments section to discuss problems you have had with Post Office (UK), or how they have handled your complaints. Please do not post any personal information relating to yourself, or employees of Post Office (UK…Location: Finsbury Dials 20 Finsbury Street, London, EC2Y 9AQ If you have a specific query you should see other ways to contact us. Only use the form below to report the following to our office: Injury compensation fraud; Embezzlements and financial crimes; Contract Fraud; Kickbacks; Computer Crimes; Narcotics; Employee Misconduct Find out more about the types of complaint we deal with, or follow the links below to: Complain about TV, radio or on demand services. Select an inquiry type that most closely relates to the complaint or question that you have. All product and company names are trademarks or registered trademarks of their respective holders. Complete the Post Office's online complaint form. Unfortunately we cannot normally look at complaints about postal services. If you're not sure which post office to go to, you can search locations at https://tools.usps.com/go/POLocatorAction!input.action. Alternatively, please use our video relay service if you would like to contact us in British Sign Language. Complaints Department is not affiliated to, linked with or otherwise endorsed by Post Office (UK). Comments are moderated so may not appear immediately. Most complaints are resolved within 10 business days (although some, like issues with international items, may take longer). On the website, you can also file a claim or request a refund for shipping. 1-800-610-8734 Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Accept cookies One of the chaps who works in my local post office is lovely, always smiley and polite. Post offices offer mail-related services such as acceptance of letters and parcels; provision of post office boxes; and sale of postage stamps, packaging, and stationery. Register your complaint in the Post Office where transaction has taken place and get acknowledgement. If that's the case, c…, @MarkRobDavies I understand that Mark, therefore, if you're unable to get through and the lines just silent, I'd re…, @equalitywarrior Hi Sarah, if a branch opening hours change, the staff will update their internal system which will…, @MarkRobDavies If you're unable to get through via phone, I can only recommend that you use the email above - Courtney, @ThomasB472 The above branch is open as normal - Courtney, @ThomasB472 The nearest branch that's open is Devonshire Road, 47 Devonshire Road, Chorley, Lancashire PR7 2DR or d…, @MarkRobDavies Sorry Mark, we're currently inundated with emails and we're trying to respond as quick as we can. Available for up to 3 months. The Post Office blamed a sharp rise in the number of new customers for the problems. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Call The National Contact Centre on 0860 111 502. Initial complaints should be directed to Post Office (UK) directly. Alternatively Textphone us: 0345 722 3355 Find out how to download the text relay app for smartphones, tablets or computers. However I find hard to believe that as soon as I switched over that fault had suddenly developed which has nothing to do with Post Office broadband. Contact Parcelforce Worldwide. Promised a certain speed but then get no where near what I was expecting, it's so bad I can't have more than one device connected at a time without the Internet connection failing and giving up. By making a phone call: You can call the number: 1-800-ASK-USPS or 1-800-275-8777 or TTY: 1-800-877-8339 to file a USPS complaint. Post Office customer services - 08457 22 33 44. Speak to the station manager (postmaster) at a local post office. Complaints, claims and compensation. Purchased post office broadband in February 2020 on years contract and it’s been absolutely rubbish so far and it’s September. For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address: Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. Laura Scott, 45, visited the Post Office counter located in Limetree Avenue, Wymondham, on Monday, December 21, to post four small parcels to family on the Emerald Isle. Visit Customer Services Contact Information, Email Ms Paula Vennells (Managing Director) on paula.vennells@postoffice.co.uk, Tweet Post Office (UK) Customer Services. On the website, you can also file a claim or request a refund for shipping. Select one of the buttons below. To submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL. Then use heading navigation to move to the new links and text. Please do not post any personal information relating to yourself, or employees of Post Office (UK) as these comments will not be approved. Speed Services Couriers . You should contact the following organisations which will be able to tell you how to take forward your complaint. It’s the second time the Post Office has been highlighted by Ofcom as the worst-performing company, repeating the feat from 2016. The chief administrator of a post office is a postmaster. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) Post Office claim that the line is fine but they have noticed intermittent connections - sending out an engineer. Speed Services Couriers . You can find contact details for Royal Mail above. Find out more. Contact Royal Mail. Not happy with the response? Initial complaints should be directed to Post Office (UK) directly. If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting. Online: Fill in this form for general enquiries or feedback regarding Post Office products or services. Find out more about the types of complaint we deal with Select one of the options above to direct your complaint to the right place Select an inquiry type that most closely relates to the complaint or question that you have. You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Complain about mobile, home phone or internet services, Complain about TV, radio, on demand services or video-sharing platforms, Broadband and landline faults and problems, Something I have seen on a video on demand service, Something I have seen on a BBC website or app, A radio station or TV channel not keeping to Ofcom's licensing rules, Something I have seen on a video-sharing platform, Billing disputes with TV subscription services, A programme that is yet to be broadcast on TV or radio, or shown on a video on demand service, A video on demand service is available which does not appear on Ofcom's list of regulated on demand programme services, BBC: other regulatory issues including the BBC's requirements under its Operating Licence, Regional production and regional programming complaints. Find out more ... Post Office branch of your choice, anywhere in the UK. Registered in England and Wales with number 02154540. Comments are moderated so may not appear immediately. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Initial complaints should be directed to Royal Mail directly. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Call Post Office on 0345 611 2970 or textphone on 03457 22 33 55. Making a complaint … If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available. ... to help us investigate your case. View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy. We read all feedback but are not able to respond. Approach next higher authority of the Department if the complaint is not settled in a reasonable time. Use this comments section to discuss problems you have had with Post Office (UK), or how they have handled your complaints. We don't regulate Post Office Limited. Post Office claim being handled by an insurance company for them called INTANA, who have been dreadful so far. Any person or organisation may lodge a complaint about any aspect of the Post Office's operations and services. As I don't have access to customer accounts or product info, I…. If you are not satisfied with the response to your complaint, you may be able to refer it to the Financial Ombudsman Service. File a Domestic Claim. Initial complaints should be directed to Post Office (UK) directly. For general enquiries, complaints or feedback By Post: FREEPOST POST OFFICE CUSTOMER CARE. 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. As long as the service is short-staffed, though, don't be surprised if some of your mail is late, too. Tries to sell you insurance and phone landline every time you go in, but that's just what they're told to do. You can find contact details for Post Office (UK) above. It is the post office complaint number where you can directly speak to the customer care executive and raise your complaint. I'll then get this escalated immediately for you 2/2 - Courtney, @MarkRobDavies Is the landline not working at all? Post office broadband - waste of money. To speak to us about phone or internet services, or TV or radio programmes,  call: If you want to speak with us in Welsh, call 0300 123 2023. Hours of Operation Monday – Friday 8 AM – 8 PM ET Saturday 8 AM – 6 PM ET Closed Sundays and Postal Holidays. Post Office Limited. Speak to the station manager (postmaster) at a local post office. If you have a textphone and would rather call us direct, please call 020 7981 3043 (this number only works for textphone-to-textphone calls). Write to: Post Office Customer Care FREEPOST PO Box 740 Barnsley S73 0ZJ; Remember, if it is a postal complaint check out our Postal Tool and our Making a Postal Complaint guide. Post office broadband. If you have a complaint about Post Office Limited, you should contact the manager responsible for complaints within the company. Please do not post any personal information relating to yourself, or employees of Post Office (UK) as … The Post Office has topped the list when it comes to the amount of complaints about its landline services. Free Shipping Supplies. Find great deals on travel insurance, travel money, car insurance, savings accounts, financial services and more here at Post Office. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. To lodge a complaint, please contact us through any of the following methods: You can contact the Branch Manager where the service was rendered. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. My town must have an unusual post office. Please take a minute and read the following before filing a complaint with our office. customer.services@postoffice.co.za 0860 111 502 I just thought it couldn't be transferred. Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions. customer.services@postoffice.co.za 0860 111 502 Otherwise endorsed by Post: FREEPOST Post Office ( UK ) directly it to the complaint or that. To sell you insurance and phone landline every time you go in, but that 's what. Inquiry type that most closely relates to the station manager ( postmaster at! Contact your local Post Office customer services - 08457 22 33 44 supply order 1-800-ASK-USPS or 1-800-275-8777 or:! People can contact us via text relay app for smartphones, tablets computers! Alternatively, please use our video relay service if you have had Post. Have noticed intermittent connections - sending out an engineer and more here at Post Office ( UK ) accounts! 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